Question 1

How should I wear my hair the day of my curly hair appointment?

Accepted Answer

Please arrive with clean, wash day hair worn naturally down and styled the way you’d normally wear it down. Products are fine- just avoid anything sticky that could cause tangles.

Most important: curly haircuts cannot be performed accurately on hair that has been stretched, clipped up, brushed out, or tightly pulled back.

Your curls need to be visible in their natural state so I can properly shape your haircut accurately.

If hair is not properly prepped, rescheduling or additional appointment time/fees may be necessary.

Question 2

I'm new, how do I book an appointment with you?

Accepted Answer

Choose one of three New Guest Services found on the New Guest Page. Then book your appointment. You will immediately receive a welcome email that contains all the information you will need for your first appointment. If you'd like to tell me a bit about your hair before your appointment, there is a place to do that in the welcome email.

Question 3

Do you cut curly hair?

Accepted Answer

Yes, I do!  I have curly hair myself and have helped many reshape their curls and redefine their curl routine.  To see my work, please visit "my work" page or head to my social media pages linked at the bottom of this page.

Question 4

Do you cut curly hair wet or dry?

Accepted Answer

I prefer to cut curly hair dry first so that we both can see the shape during the haircut.  I may sometimes refine the cut after it has been washed and still wet.

Question 5

What is extensive curl care and styling education?

Accepted Answer

Basically, we go over everything from A-Z specifically for your hair and lifestyle.  Things like washing & conditioning methods, styling methods, finishing methods, sleep protection and more.

Question 6

What is a personalized treatment?

Accepted Answer

I carry a variety of treatments for things like dryness, breakage, color enhancement, and demineralization for hard water, chlorine, etc. I customize each treatment to give your hair exactly what it needs!

Question 7

What products do you use and carry?

Accepted Answer

I use Innersense Organic Beauty haircare line.  I carry some Innersense stylers in salon for immediate purchase. Or, there is a low minimum for free shipping directly from Innersense to your home. I use Wella and Redken Shades EQ for color services as well as Olaplex.

Question 8

Where are you located?

Accepted Answer

Lori Decker Hair is a private at-home salon suite located at 2059 Shearer Rd Lansdale, PA 19446.

Question 9

Where do I park and enter the salon?

Accepted Answer

When you arrive at my salon studio you'll find plenty of parking right in the driveway! To the right you will see a stone path leading you directly to the salon entrance.  You can't miss it.

Question 10

Is the booking system working?

Accepted Answer

Yes, it is! Available dates will offer time slots you can click on. To easily find my soonest opening click "go to next available appointment." If your preferred date is not available, click "add to waitlist," then proceed to book the next opening that works for you. If your preferred date becomes available I will contact you!

Question 11

Will I get to meet your dog Buckley?

Accepted Answer

Of course! As my official greeter, Buckley spends plenty of time checking in on us in the studio.

Question 12

How do I cancel or reschedule my appointment?

Accepted Answer

You can reschedule or cancel your appointment directly through the Vagaro app until 24 hours before your scheduled appointment. To cancel or reschedule within 24 hours of your visit please contact me via email at Lori@LoriDeckerHair.com. Appointments canceled or rescheduled within 24 hours of your scheduled time will be subject to the fees outlined in my salon policies.

Question 13

What is your cancellation policy?

Accepted Answer

If you must cancel or reschedule your appointment, I respectfully request 24 hours' notice.  Cancellations or reschedules without 24 hours' notice will require a 50% charge for the services booked.

Adjustments to this policy may be necessary due to weather emergencies, power failures, or health.

frequently asked questions